Frequently Asked Questions

“It’s so beautifully arranged on the plate – you know someone’s fingers have been all over it.”

- Julia Child

Shipping and Delivery

Will I get the exact same design, finish and fabric as shown online? Our designs evolve over time and there may be some variation in angles, elements, the material used, etc. compared to what is seen online. Each furniture being individually handmade may have minor variation in size, shape, and finish. Wood and stone being a natural product have different grains and reacts differently to staining. Hence, the final color, grains & appearance may differ from photograph or sample shown. Handmade fabric will have some variation in print, color, patches, patterns, etc. Fabrics used in the furniture items are subject to their availability which will be confirmed post receipt of the payment.

We generally work in Indian CP teakwood and White Oak.

We can customise the furniture for wood type, wood finish, size and upholstery.

We can deliver our furniture to any place in India. For overseas delivery, you need to check with us beforehand as delivery is subject to customs regulation.

For smaller quantities we use Safexpress and for larger project we send dedicated vehicle.

Orders are processed within 48-72 hours of receipt. If the product is available it will be dispatched within 3-5 working days. If the product needs to be manufactured or re-polished, the manufacturing and delivery time will be as mentioned on the product page. However, the actual manufacturing will start depending on the factory schedule and available time slot for manufacturing (which may be up to a month).

The shipping cost is dependent on the volume of the furniture and the distance of your city from Delhi. The shipping cost will be calculated at the time of checkout.

We accept online payment options of credit card, debit card, wallet payment, and net banking. Cash on delivery is not available. All goods are dispatched only after receipt of full payment.

We accept online payment options of credit card, debit card, wallet payment, and net banking. Cash on delivery is not available. All goods are dispatched only after receipt of full payment.

Cancellation and refunds

Cancellations are not permitted once the order is placed.

All furniture should be opened and checked for any defect/damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself. 

If the product is within the warranty period, please get in touch with our Customer Care representative with order ID and images of the defective product. We will make all endeavours to repair or replace the product as per the warranty terms specified on this site.

We will process your refund within 7 business days of receiving the returned product in its original packaging. All refunds will be issued through the same transaction mode (e.g. credit card or net banking) used in the original purchase.

If you still have any questions
don't hesitate to contact us

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